Company refused to honor commitments made by sales staff; just quoted from a brochure, which was different to agreement at time of sale. Never used warranty, but when tried to collect in 2017 Goemans reneged on deal. It was up to us to contact suppliers and navigate repairs.
I have had a terrible experience and would not recommend.
Location of This Business1 - 7975 Heritage Rd, Brampton, ON L6Y 5X5Email this Business, Need to file a complaint? StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency.
Therefore, appliance sits in the garage. Not even a simple apology regardless of our years loyalty as a customer. Please do not consider buying from this business. I had to call and leave voicemails multiple times. I was #2, 1/2 hr later #1. While I appreciate that purchasers must follow rules and guidelines, Goemans does not take responsibility when its employees and documentation does not meet "rules and regulations" essentially making a mockery of the founders mission statement: "Character Matters. No one expects a brand new purchase to break down, but if it does, the last thing you would want is to pay significant repair costs.
Talk soon! I tried sending numerous emails and attempted to contact **** from sales office at the Kitchener store. Some of the sources of information BBB relies on are temporarily unavailable. Goemans doesn't want to take ownership of this at all and keeps saying it's an older model they no longer have in stock. Two Issues that were reported to Goemans after remaining appliances were delivered and to this date (September 4th to date) no resolution. Hopefully the appliances will be better quality than the customer service we received. ****** - Customer service manager from head office Completely unhappy and dissatisfied with the entire purchase and sales experience with Goemans Kitchener location, along with the customer service staff at head office. The *********** big fridge we had ordered was not the correct one.
Finding out details was like pulling teeth. No communication within this company whatsoever). Like the others, we too were deceived about the GSPP warranty. Please subscribe to our E-newsletter below and we will send you an email when this product is available to order. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Promised a call-back from a manager of the shipping department whom never called.
Once we have more information we will do our best to assist you in anyway possible. After the 1-year Manufacturer Warranty expires, if you do not have an Extended Warranty from the retailer, anything that happens with the appliance will not be covered.
DO NOT spend one cent at this place. All this, to save $146.75. No microwave trim kit as it's currently on backorder and the store tells me that it will likely not be available until next year. Goemans appliances has hands down the worst customer service I have ever dealt with. 3. * Since the incorrect fridge was delivered and Goemans was not returning my calls or addressing the matter, I was put in a spot to use the fridge they delivered which they say now can't be returned. This is a multi-location business.Need to find a different location? Delivery was a disaster.
Thanks a lot.
BBB is here to help. I guess it’s time to call my lawyer! Then called in to see why someone was not disconnecting it or hooking up new appliance. IN-STORE CREDITIf there are no claims against your GSPP warranty plan within the term, you are entitled to receive an equal credit of the warranty plan value towards the purchase of any new major appliance on a one-for-one basis within four months from the date of expiry. 3. (balance paid with no issues) First of all, I would like this company to take accountability for this matter.
15 reviews of Goemans Appliances Mississauga "I would not recommend anyone to this particular Goeman's location due to their shady business practice. Spent $3000 on a refrigerator.
Again I asked for a response to my actual issues andwas told "I do apologize on behalf of the salesperson (currently no longer with our company) and the miscommunication of the program to you during the original purchase 5 years ago. ******************************************* Otherwise, the credit will be pro-rated to the number of new products you are purchasing. Further discounting is not possible with our current system setup under the rules of the plan.
The credit can be applied up to a maximum 25% of the product's regular sale price. They will gladly take your money and screw you over.
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